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UK Mainland
(England, Wales and Scotland)
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| Option | Time | Cost | Tracking |
|---|---|---|---|
| Courier to 5kg |
1-2 Working Days (cut off time 12.00am) |
£7.99 | Email + SMS |
| Courier to 20kg |
1-2 Working Days (cut off time 12.00am) |
£10.99 | Email + SMS |
| Custom / Spliced Products |
5-7 Working Days (cut off time 12.00am) |
£10.99 | Email + SMS |
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UK REMOTE LOCATIONS
(Channel Islands, Isle of Man, Isle of Skye, Isle of Wight, Scottish Highlands)
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| Option | Time | Cost | Tracking |
|---|---|---|---|
| Courier |
4-6 Working Days (cut off time 12.00am) |
£9.99 | Email + SMS |
| Courier Next Day |
2-3 Working Days (cut off time 12.00am) |
£19.99 | Email + SMS |
| Custom / Spliced Products |
6-8 Working Days (cut off time 12.00am) |
£9.99 | Email + SMS |
|
Large & Heavy Items (Over 50kg) |
4-6 Working Days (cut off time 12.00am) |
£39.99 |
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EUROPE & REST OF THE WORLD
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Sorry, we do not deliver to countries outside of UK.
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TRACKING YOUR ORDER
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Once your order has left our warehouse the courier will send an email and/or SMS with tracking details highlighting the expected delivery date.
You can track your order by following the steps below.
- Step 1 – Check your email (and spam folder)
- Step 2 – If you know your tracking number, use the links below to track your order
- Step 3 – If the tracking is showing ‘out for delivery or ‘at depo’ it is on its way to you
- Step 4 – If the tracking is showing ‘not received’ and the delivery is past the due date please contact us on 083333 603989
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| Courier | Tracking Page |
|---|---|
| APC | Click to View |
| The Pallet Network |
Click to View |
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IMPORTANT DELIVERY INFORMATION
| Delivery Type | Courier | Large & Heavy |
|---|---|---|
| Delivered As | Boxed or shrink-wrapped | Strapped to a wooden pallet |
| Delivery Company | APC | The Pallet Network |
| Item Weight | Items less than 50kg | All items over 50kg |
| Tracking Email |
email sent the day before and on the same day of delivery |
|
| Tracking SMS |
|
|
| Tracking Detail | Time of delivery | GPS tracking |
| Vehicle Size |
Large van or small lorry
|
Large or small lorry
|
| Vehicle Access | No access restriction with the exception of extreme weather or road surface conditions | The delivery lorry is about the size of a dustbin lorry, Access of at least 3m (height) x 3m (length) is required. Please ensure an adequate amount of space for the vehicle, with no obstructions or restrictions. |
| Unloading | Delivered to your door |
|
| Contactless Delivery |
– You do not need to be at the property to accept the delivery. If they can’t find you at home, drivers will leave the items in a safe place. You can recommend one during checkout in the ‘Delivery Instructions’ field. Please note that the driver is unable to leave your items without signature if they deem it unsafe, so it’s up to their discretion.
|
|
| If you are not in? | No problem, if you have not available at the time of delivery and there isn’t a safe space to leave your items, delivery will be attempted the next working day. If redelivery fails for two days in a row, the order will be returned to our warehouse. | |
FAQ’s
Can I collect?
Sorry, we do not allow collections due to traffic issues at our warehouse
Can my order be delivered to different locations?
Yes, we can split your order and deliver items to different locations as long as the shipping cost is covered for the multiple deliveries.
Please get in touch on info@buyrope.co.uk if you would prefer your order to be delivered in two or more parts.
Faulty item(s) / Missing item(s)
We will always make it easy to replace faulty items or send out missing items.
All you need to do is
- Let us know about the issue within 7 working days of receiving the item
- Email info@buyrope.co.uk with a photo clearly showing the fault or the items that you have received, along with your order number
You can count on us to
- Respond within 24 hours (Mon – Fri)
- Get a replacement to you quickly and at no extra cost to you
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About Returns
- All returns are accepted excluding custom spliced and custom lengths of rope.
- Free replacement orders
- 15% restocking fee
- Shipping fees are non-refundable
How to Return
- Return within 30 days of purchase
- Ensure items are unused and in original condition
- Download and fill in this form and/or write the same details on a piece of paper
- Send the product and the return form to the following address
Buy Rope @ Hurst’s Yard
Ludham Road
Catfield
Norfolk
NR29 5PY
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FAQ’s
Do you pay for return shipping costs?
We are currently unable to pay for the cost of shipping return items
How long will refunds take and when will it be received?
Refunds will be processed within 24 hours of your return items being delivered at our warehouse. As soon as we refund your order you will receive an automated email from us confirming the refund has been processed. More often than not you will see your refund in your bank within a day or two. However, please allow upto to 10 working days.
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NEED MORE HELP?
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Call / E-Mail
Ask on Social
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